कायदेशीर माहिती
परतावा धोरण
हा मजकूर मसुदा असून कायदेशीर पुनरावलोकन प्रलंबित आहे. देवस्थानाचे नोंदणीकृत नाव, पत्ता व तक्रार अधिकाऱ्याचा संपर्क प्रकाशनापूर्वी येथे दिला जाईल.
हा मजकूर सध्या फक्त इंग्रजीत उपलब्ध आहे. मराठी भाषांतर तपासणीनंतर दिले जाईल.
Applies to paid passes, online and at the counter. Passes are non-refundable except where the temple cancels or a payment error occurs.
1. The rule
A buyer cannot cancel a pass or ask for a refund because of a change of plans. Refunds are given only in the temple-side cases in section 2. You are shown this before you pay and must tick a box to accept it.
2. When you are refunded
| Case | Refund |
|---|---|
| The temple is closed, or the temple cancels the visit date | Full amount |
| The temple withdraws the pass before it is used | Full amount for unused passes |
| You were charged twice for the same booking | Full amount of the extra charge |
| Payment succeeded but no pass was issued | Full amount |
| A pass limit could not be honoured at the gate for a valid pass | Full amount |
Not refunded: change of plans, a missed visit date, late arrival, lost or shared passes, and entry refused or ended because of the holder's own misconduct or breach of the entry rules in the Terms. Entry refused for any other reason is a temple-side case and is refunded.
3. How and when
- Each refund is for the full amount paid for that pass, made by the temple after it approves your request.
- Online payments are refunded to the original payment method only. There are no cash refunds for online payments.
- We aim to start a refund within 5 working days of approval. It is credited within 7 working days of starting, subject to your bank and the payment gateway.
- Gateway fees are refunded in full for temple-side failures.
- Passes paid for at the counter (cash or UPI) are refunded at the pass counter, only for the temple-side cases, and the staff member's name and the reason are recorded.
- A refunded pass stops working.
4. How to ask
Contact the grievance officer named in the Privacy Policy with your booking ID and the registered phone number. The temple decides within 7 days and records the reason.